bank

Establishment that provides a variety of financial services.

professional training office

Room reserved for providing training for bank employees.

information desk

Kiosk where customers can obtain information about banking services.

insurance services

Offices where customers consult bank staff about insurance services for automobiles, travel, homes, etc.

financial services

Offices where bank staff meet with customers to discuss financial services such as mortgages and investments.

conference room

Room that is big enough to hold a relatively large number of people.

loan services

Offices where bank staff meet with customers who are applying for a loan.

meeting room

Room used by small groups to hold meetings and discussions.

photocopier

Machine for reprography.

brochure rack

Rack used to display brochures and flyers containing information on services offered by the bank.

waiting area

Space reserved for customers waiting for an appointment in a specific department.

reception desk

Area where customers are met.

security grille

Sliding or folding bars that isolate the bank’s automatic teller machines when the bank is closed.

lobby

The bank’s entrance area.

janitor’s closet

Room for storing cleaning products and housekeeping supplies.

cloakroom

Space designated for storing clothes, hats, umbrellas and so forth.

restroom

Room equipped with toilets and sinks.

staff lounge

Room where staff eat meals and relax.

director’s office

secretary’s office

customer service

Office where bank staff meet with customers to open accounts, issue debit cards, give out forms and so forth.

safe

Reinforced fireproof safe used to hold the bank’s cash supply and negotiable documents.

safe deposit box

Compartment rented by customers to store valuable objects and documents in a safe place.

vault

Reinforced fireproof room containing the bank safe and the customers’ safe deposit boxes; access to it is tightly controlled.

coupon booth

Small closed cubicle used by a customer to open a safe deposit box.

line

Area where customers wait to be served at a wicket.

window

Counter where bank tellers serve customers.

business window

Counter reserved for business accounts.

cash supply

Room where bank staff replenish the automatic teller machines and collect deposits and bills.

night deposit box

Wicket used by business customers outside of banking hours.

automatic teller machine

Machine where customers use a debit card to carry out a variety of banking operations such as withdrawals, deposits, transfers and bill payments.